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White Listing Email
If you are having trouble receiving mail from us, a firewall or spam filtering service is likely the cause of the issue. However, you can white list several domains and IP addresses to ensure safe delivery. Depending on your e-mail service, you may be able to do this yourself, or you may need the assistance of your IT administrator. We recommend white listing the following:
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starchapteremailhost2.com 67.43.2.30
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hostemail1.starchapterhost.com 209.59.162.85
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hostmailbox1.starchapterhost.com 67.43.7.204
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hostapp1.starchapterhost.com 67.43.0.3
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hostapp2.starchapterhost.com 209.59.143.168
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hostapp3.starchapterhost.com 67.225.172.119
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hostapp4.starchapterhost.com 209.59.144.126
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starchaptermail.com 69.60.117.130
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166.78.71.148
Messages from our website will usually have the same reply-to email address on them, such as [email protected], [email protected], or [email protected]. Adding these addresses to your address book or contact list can also help ensure delivery. Adding [email protected] to the address book or contact list can also help. These changes can be helpful if e-mails are being reported as bounced, too.
If you have tried the above and you're still having problems receiving e-mail, please contact us.
